Terms & Conditions

We accept orders for these products from on-line, phone, mail, fax or email.
 
NOTE: PROFESSIONAL SHIPPING DEFAULT IS UPS - TO CHOOSE PRIORITY MAIL OR FEDEX USE THE DROP DOWN BOX OPTION AT CHECK OUT IN THE SHIPPING METHOD!
 
If ordering 20+ packages of patches please call our offices directly to place the order to receive a quantity discount.

We would be happy to answer any questions you may have.

Phone 1-800-544-4760 (USA & Canada)
Fax: 952-403-7900
Phone 1-952-496-0432
Hours 7:30 am - 4:00 pm cst  M-F - please leave a message if we are unable to take your call.  We will call you back.
The Fresnel Prism and Lens Co.
10810 Nesbitt Ave S.
Bloomington, MN  55438

Customer pays shipping and handling charges.  Rate varies based on shipping method, weight of package and final destination.  Customer is responsible for any duty / vat charges.

RETURNS / REPLACEMENTS  No credit or exchanges will be accepted without prior approval.  If the product is proved to be defective, the exclusive remedy available and the sellers only obligation shall be, at the seller's option, to replace the product or refund the purchase price paid for the product.

The seller is not liable for damages, including incidental and or consequential damages, regardless of the legal theory asserted including negligence and or strict liability.

Return Policy
Because this is a medical product that comes in contact with the skin, refunds are only made on unopened packs of 51 patches.  Contact us first for a few samples to try before you buy if you have had issues with other brands of patches.  Ordered the wrong size and need to exchange?  Contact us first.   Always contact before sending us your patches for return.   Email or call:  info@fresnelprism.com or 1-800-544-4760
 
INTERNATIONAL ORDERS

We are happy to sell directly to you,  but please look first to see if we have a dealer near you  There will an additional export fee charged along with actual shipping costs when ordered directly from us.  To place an international order please contact us by email at info@fresnelprism.com.  Let us know the products you are interested in, preferred shipping method and payment method.  We will send you a Proforma Invoice for approval.

 
SHIPPING
We ship primarily by  US PRIORITY MAIL & UPS.
Orders to Puerto Rico must be sent via US Priority Mail
POSTAL RATES INCREASED` EFFECTIVE JANUARY 2013
 
SHIPPING WITHIN USA 
 
PRIORITY MAIL - 2-3 business days for delivery based on total order weight:
Price increase effective January 2, 2011 - we did not pass on the increase to our customers
0 up to 1 lb. @ $7.25 (up to 6 packs of MYI eye patches excluding Color-It patches)
1.00 lb. up to 1.99 lb @ $14.00
2.00 lb. up to 2.99 lb @ $17.00
3.00 lb. and up @ $21.00
 
 
UPS GROUND - 4-5 business days for delivery- US ONLY
based on total order weight: average charges to residential address includes shipping & handling fees.
Trackable
Average cost within US @ $9.50 - $11.50   UPS System calculates actual cost when placing order based on  residential rates from Minnesota.
 
 
EXPRESS MAIL DELIVERY -  1 to 2 days for delivery in US (no Sunday Delivery)
Signature is required for delivery
Orders must be received by noon to meet postal deadlines
Trackable
Cost is based on total order weight: 
0 up to 1 lb. @ $23.00  (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $26.00
2.00 lb. up to 2.99 lb @ $32.00
3.00 lb. up will be calculated

INTERNATIONAL ORDERS   - CANADA

Shipping to Canada - customer is responsible for any duty / vat charges incurred
 
PRIORITY INTERNATIONAL mail - 10 to 12+ business days for delivery
Based on total order weight
0 up to 1 lb. @ $22.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 3.99 lb @ $32.00 USD
4.00 lb. up to 7.99 lb @ $35.00 USD
8.00 lb. and up @ $40.00 USD

FEDEX- delivery time is approx. 5 business days
0 up to 1 lb. @ $30.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
 
 
INTERNATIONAL ORDERS  / non Canada - customer is responsible for any duty / vat charges incurred
WE SHIP TO MOST COUNTRIES BY PRIORITY INTERNATIONAL MAIL OR FEDEX.
IF A SHIPPING OPTION IS NOT CHOSEN OR AN OPTION THAT IS NOT APPLICABLE
(IE UPS GROUND) WE RESERVE THE RIGHT TO SHIP BY PRIORITY INTERNATIONAL
MAIL
 
 
PRIORITY INTERNATIONAL  POST- Approx. 7 to 10 business days for delivery depending on Customs Clearance
Costs based on total order weight   
0 up to 1 lb. @ $26.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $40.00 USD
2.00 lb. up to 2.99 lb @ $45.00 USD
3.00 lb. up to 3.99 lb @ $50.00 USD
4.00 lb. up to 4.99 lb @ $55.00 USD

FEDEX- delivery time is approx. 5 business days
0 up to 1 lb. @ $30.00 USD (1-6 packages of patches / not including the COLOR IT PATCHES)
1.00 lb. up to 1.99 lb @ $33.00 USD
2.00 lb. up to 2.99 lb @ $40.00 USD
 
  
PAYMENT TERMS
We accept Visa, Master Card or American Express.
Sorry no PayPal